There's a new kid in town and he's not out to compete with ya. He came to help. Imagine that.
Actually, it's three new kids: Steve Garth, Fred Maher and Jayce Murphy. No doubt the crew will expand as the company grows. These guys did a really unique thing. It's one of those "duh" ideas, you know, "why didn't I think of that?" Well, to come up with the idea and implement it are two different worlds.
And it's not so much an idea as it is fulfilling a serious need.
I know personally, having my own studio with a ton of hardware and software, tech issues are nearly a daily matter. Some things you can handle on your own. Some things you can't. Drop the ego and go ahead and get the help you need, so you can get back to doing what you do best.
Obedia, a new online service providing 24 hour tech support for musicians, has answered a long awaited need. Finding tech support from manufacturers can be timely and after your initial 3 month free support, costly. Ever been up at 3am recording your best track and Pro Tools crashes? Ever tried to install Native Instrument's Komplete 5 on your own?
The list of supported products is extensive and growing:
Euphonix Artist Series
Pro Tools Family
Sony Creative Family
For rates and services: http://www.obedia.com/services_main.cfm
Well, I managed to get a copy of Obedia's recent press release and the best thing I can do is reprint it here:
For Immediate Release
505 715 4208
OBEDIA Offers Free Technical Training and Support
Launches new web community featuring video tutorials, new support options, and more
Los Angeles, CA (May 15, 2008) – OBEDIA, a leading provider of technology training and support, is celebrating the launch of their new improved website by providing 15 minutes of free training or support on May 31, 2008. On this day, after registering, new customers can call toll-free and speak to an OBEDIA consultant free of charge for the first 15 minutes.
“OBEDIA was born out of the need for a more effective way to service complex technology and has evolved into an educational and training resource for those making and producing music with computer hardware and software,” said co-founder Jayce Murphy. “On May 31, we would like to introduce our customers to our new web community, flexible point bundles, online service, and training tools designed to help them get the most from their systems.”
OBEDIA provides 24/7 training, technical support, and consultancy services to anyone using computers to record music and audio. Covering everything from installation of software and hardware, system optimization and customization, to in-depth “how-to” training, OBEDIA is a one-stop solution for any computer recording system, regardless of the size, equipment, or brands involved.
The launch of OBEDIA’s new web community will not only offer resources such as industry news, tips & tracks and blogs, in addition to invaluable technical support services, but exclusive online training focused resources to help customers get the most out of their technology.
On May 31, 2008, customers can get to know OBEDIA free of charge. Between 10am and 10pm (PST) a customer can qualify for a free 15 minute session with an OBEDIA tech for training, technical support, or help with any number of topics from choosing new system components to
optimizing a computer for the best performance. Pre registration starts today at www.obedia.com/freetrial. Once registered call toll free 866 847 4586
Derived by combining the words “Obedient Media”, OBEDIA’s promise is technology that obeys your every command. Founded and supported by music industry professionals, OBEDIA provides round the clock training, technical support, and consultancy services via phone, the web, and in person. OBEDIA services individuals as well as corporate clients such as AMD, Guitar Center, Sam Ash, Euphonix, and Sony Digital Authoring Center with a network of knowledgeable technicians who are also working audio professionals.
OBEDIA - Taming Techology
Land 505 715 4208
Cell 505 250 1990